SAP Managed Services

DTS Managed service provides 27/7 support to take responsibility for your SAP landscape, allowing you to focus on core business activities

OUR MANAGED SERVICE INCLUDES:

  • 24/7 Automated Monitoring
  • Full SAP Net-weaver Managed Service
  • BASIS Support
    • Support Pack
    • Application System
    • Patching Legislative updates
    • Maintenance Plan
  • Trend Analysis
  • Specialist Landscape Optimization and road-mapping

DTS offering a complete range of technical support and functional support for all core modules including:

  • Finance
  • Supply Chain
  • Plant Maintenance
  • HR & Payroll
  • Employee & Manager Self Services
  • Reporting & Analytics

We pride ourselves on being able to meet the demands of clients of all sizes, yet passionate enough to care about the results we deliver.

Intelligent Automated monitoring provided by DTS to ensures your landscape performs optimally at all times, is free of downtime and remains highly available for business demands. This can be a difficult and labour intensive task in a complex environment. Running multiple solutions such as:- ERP, SRM, PI, BI, S/4HANA, and solution Manager. DTS highly skilled and experienced team can take the stress out of the intensive monitoring and maintenance, allowing your support team to focus on other tasks.

Your systems are connected to our service via a secure VPN . An agent is used to remotely monitor your landscape

Our SAP Monitoring Service includes data collection every 5 minutes, 365 days a year, available on all operating systems databases.

Any metric which falls outside of a preset threshold, or provides an error is immediately alerted to your DTS team for analysis and resolution if required

Unlike other monitoring systems, our service is ‘real-time’ and fully automated, and does not involve manual checking of alerts periodically, making the process efficient and effective.

Technical Support – provided by offshore & onshore support

Experience – supported by a technical team with 15 years of experience

Future Proof – support you with maintenance planning, system analysis and road-map planning

Analysis/Trending – System statistics provided through a robust predictive analytics reporting package for trend analysis, system growth, utilisation and availability

Managed Service designed to:

Reduce

Requirement for in-house SAP Net-weaver skills

Save time

by removing the need to manually monitor your SAP landscape

early

Identify potential issues

Minimize

unscheduled downtime and save on costs

Simplify

ownership and responsibility with a holistic technical service that spans databases and operating systems

Safe Hand

Be confident your SAP system is in

Aid future planning

predict system growth and plan changes early

Improve

internal confidence with a 24/7 to 365 day support service

Maintain

A healthy SAP landscape

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