SAP Product Availability Matrix

SAP Product Availability Matrix (PAM): A Comprehensive Guide

The SAP Product Availability Matrix (PAM) is a valuable resource for both SAP customers and consultants. It provides information on product versions, maintenance end dates, and detailed platform compatibility. This guide aims to break down the SAP PAM in a simplified and understandable manner.

What is SAP PAM?

The Product Availability Matrix (PAM) is an online information platform provided by SAP. It offers a comprehensive overview of SAP training programs and software products, along with their availability and compatibility with various underlying databases, operating systems, and other third-party tools.

Why Is SAP PAM Essential?

  • Planning and Upgrades: Before upgrading an existing system or implementing a new SAP component, one needs to ensure that the chosen version is compatible with other system components.
  • Support and Maintenance: It provides insights into maintenance start and end dates, ensuring that the organization uses supported software versions.
  • Integration Projects: When integrating SAP software with third-party applications or platforms, PAM helps identify compatibility issues.

How to Access SAP PAM?

  1. Navigate to the SAP Support Portal at
  2. Log in using your S-user ID.
  3. Once logged in, locate and click on the “Product Availability Matrix” link.
  4. If you are accessing PAM for the first time, you might need to install the SAP Passport certificate to ensure a secure session.

Understanding SAP PAM Layout and Features

Understanding SAP PAM Layout and Features

Upon accessing the PAM, you will see a search bar to find your desired SAP product. Here’s how to navigate through:

  • Search for Products: Enter the SAP product or component name, e.g., “SAP S/4HANA.”
  • Product Version Selection: After searching, a list of product versions will appear. Select your desired version.
  • Tabs and Sections: Depending on the product, various tabs and sections will be available, such as:
    • Technical Release Information: This section provides information on supported operating systems, databases, browsers, etc.
    • Software Components: Lists the individual components of the product and their versions.
    • Installation & Upgrade: Provides guides and paths for installing or upgrading the product.
    • Maintenance Information: Indicates the start and end dates for mainstream and extended maintenance.
  • Filtering and Export: You can filter results and even export the information for offline analysis.

Practical Use Cases

Here are some scenarios where the PAM becomes an invaluable resource:

  1. System Upgrade: Before upgrading your SAP ECC system to a newer version, use PAM to check the compatibility of the new version with your database and OS.
  2. New Implementations: If your organization is planning to implement a new component, like SAP Ariba and Fiori, PAM can guide you on supported browsers and backend requirements.
  3. Third-party Integrations: If integrating a non-SAP tool with your SAP environment, PAM can provide insights into compatible versions.

Tips and Tricks

  • Regularly Check for Updates: SAP frequently updates their software, so it’s essential to revisit PAM periodically to stay informed.
  • Use the Filter Options: If you are overwhelmed by the information, use filters to narrow down your view to only what you need.
  • Leverage SAP Communities: If you have questions or doubts about specific PAM entries, the SAP community forums are a great place to seek advice from experienced professionals.


The SAP Product Availability Matrix (PAM) is an essential tool for IT professionals working with SAP products. It offers a consolidated view of product availability, compatibility, and maintenance schedules. By understanding and leveraging the PAM effectively, organizations can make informed decisions, avoid compatibility issues, and ensure smooth SAP operations.

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